THE CLUB Membership Terms and Conditions

Last updated: 30 October 2026

THE CLUB is a curated membership shopping experience by CLOSET, operated by LXRY&VNTG PTE. LTD. in Singapore. These terms govern participation in THE CLUB and should be read together with our Terms of Service, Privacy Policy, Shipping Policy and Refund Policy. Nothing in these terms excludes rights that cannot lawfully be excluded.

1. Membership

THE CLUB is intended for customers whose membership has been approved and is active. Membership is personal, non-transferable, and subject to the status recorded by CLOSET. Certain eligible existing customers, including those with a previous CLOSET purchase or an existing newsletter subscription, may be recognised as initial members. Creating a customer account or subscribing to communications does not automatically guarantee future membership approval.

2. Applications and the Waitlist

Customers without an active membership may request access by submitting a THE CLUB membership application. The application asks for an email address, full name, phone number, country of residence, and city or region. Applications are reviewed by CLOSET. Submitting an application does not guarantee approval, immediate access, or the availability of particular products.

Any optional consent to receive promotional communications is separate from the membership application. Agreeing to marketing communications does not confer membership.

3. Member Accounts and Access

Members may sign in to their CLOSET customer account using an email verification code. Members are responsible for keeping access to their email and account secure. They must not share or misuse their membership access. CLOSET may suspend or revoke membership in cases of misuse, suspected fraud, materially inaccurate information, or a breach of these terms, subject to applicable law.

4. THE CLUB Merchandise and Pricing

THE CLUB offers a curated selection of merchandise sourced through AV SRL and is distinct from THE BOUTIQUE. Product selection, sizes, quantities, and availability may change. The applicable product price and any additional charges are those presented at checkout. Membership does not guarantee a fixed discount, additional promotional eligibility, or continuing access to any particular product.

Products are offered subject to availability and confirmation by the supply partner. If an ordered item cannot be supplied, CLOSET will notify the customer and refund payment received for the unavailable item as appropriate.

5. Shipping, Import Duties and Taxes

THE CLUB merchandise is dispatched from Italy by DHL after fulfilment is confirmed. Shipping costs are presented at checkout. Membership does not automatically entitle customers to complimentary international shipping.

Our initial delivery destinations are Singapore, Hong Kong, Australia, New Zealand, Japan, Brunei and Switzerland. For other destinations, please contact Customer Care via WhatsApp before placing an order. Delivery services and available destinations may be adjusted.

Import duties, local taxes, customs clearance charges and similar amounts, where applicable, are generally the recipient's responsibility and may be collected separately by DHL or the relevant authority. These amounts are not included in the merchandise price unless expressly stated at checkout. Please refer to the Shipping Policy.

6. Returns, Exchanges and Order Issues

THE CLUB purchases follow CLOSET's existing strict returns and exchanges policy. Change-of-mind returns are generally not accepted; sale items are not eligible for return or exchange except where required by applicable law; and international exchanges are generally not available. These restrictions do not affect mandatory rights concerning defective, incorrect or otherwise non-conforming goods.

For problems with a product or shipment, please contact Customer Care with your order number and details. The full policy is available in our Refund Policy.

7. Membership Changes and Availability

THE CLUB membership, access procedures, merchandise and benefits may be updated from time to time. We may amend these terms by publishing a revised version. Material changes will be communicated where required by law. Any action taken under these terms remains subject to applicable consumer protection and other mandatory laws.

8. Personal Data

Personal data submitted for a membership application, account access or purchase is processed for the relevant purposes, including reviewing applications, communicating with applicants and members, and servicing orders. Please read our Privacy Policy for more information and to contact us about your personal data.

9. Contact

CLOSET Customer Care
Email: assistance@closet.com.sg
WhatsApp: +65 8522 3766