Terms of service

Last updated: 30 October 2026

1. Operator and scope

The website closet.com.sg, including the editorial and commerce services of CLOSET, of CLOSET, THE BOUTIQUE and THE CLUB, is operated by LXRY&VNTG PTE. LTD., Singapore ("CLOSET", "we", "us" or "our"). By using the website or placing an order, you agree to these terms and the policies linked on our website, subject to any rights that cannot lawfully be excluded.

2. Website information

We aim to present product descriptions, images, pricing, sizes and availability accurately. Product colours and appearance may vary with displays and lighting. Designer sizing can differ from brand to brand. We may correct errors, withdraw products or update website content where necessary.

Editorial content is provided for information and brand discovery. Articles do not imply that every featured product or designer is available to purchase.

3. Accounts and THE CLUB

Customer accounts use available Shopify account sign-in procedures. THE CLUB is a separate membership-led merchandise service, governed by the THE CLUB Membership Terms and Conditions. A customer account or a marketing subscription does not by itself guarantee THE CLUB membership. Access to membership-only content and merchandise may be limited to customers with an active approved membership.

4. Orders and availability

Products are offered subject to availability. Placing an order and receiving an automated order acknowledgement do not necessarily constitute acceptance of an order. We may need to verify payment, stock, delivery address or other details before accepting and fulfilling an order. If an ordered product is unavailable or cannot be supplied, we will inform you and arrange an appropriate refund of any payment received for the unavailable item.

THE CLUB merchandise is sourced through our international partners and may require confirmation of availability before fulfilment.

5. Prices and payments

Prices, currencies, applicable discounts, payment methods and shipping charges are shown at checkout. The final amount payable to CLOSET is the amount confirmed at checkout, subject to correction of a clear error before order acceptance. Payment is processed through the available payment providers. International import duties, customs fees and local taxes may be collected separately from the recipient unless expressly stated otherwise at checkout.

6. Delivery

Delivery destinations, options, charges and conditions are set out in our Shipping Policy. An estimated delivery date is an estimate, not a guaranteed arrival date, unless expressly agreed otherwise. We may use local couriers for Singapore orders and DHL or other tracked services for international orders. THE CLUB merchandise is dispatched from Italy after fulfilment confirmation. Customs procedures and recipient obligations may affect delivery times.

7. Returns and exchanges

CLOSET follows a strict returns and exchanges policy. We generally do not accept returns for changes of mind, preference or size selection. Sale items are not eligible for return or exchange except where required by applicable law. Routine international exchanges are generally unavailable. Where an item is defective, incorrect or otherwise non-conforming, we will handle the matter in accordance with the Refund Policy and applicable mandatory consumer rights. Please contact Customer Care before returning any item.

8. Acceptable use

You agree not to misuse the website, interfere with website security, attempt unauthorised access, submit fraudulent information, or use our content or services unlawfully. We may restrict access when reasonably necessary to protect customers, the business and the operation of our services, subject to applicable law.

9. Intellectual property

Unless indicated otherwise, the website's branding, original editorial content, designs, text and other proprietary materials belong to CLOSET or their respective rights holders. You may not reproduce or exploit such materials commercially without the relevant permission. Brand names and imagery may be the property of their respective owners.

10. Third-party services and links

The website may link to independent third-party websites and use third-party platforms for payment, logistics, account management, analytics and other functions. Those providers may have their own terms and policies. We are not responsible for independent websites' content or services except to the extent required by applicable law.

11. Personal data

Personal data is handled in accordance with our Privacy Policy and applicable law. Please review that policy for information about data collection, processing, marketing choices and contact details for data protection requests.

12. Limitation of liability

To the extent permitted by law, CLOSET is not responsible for losses resulting from circumstances outside its reasonable control or from unauthorised misuse of the website. Nothing in these terms excludes or limits liability or consumer remedies where exclusion or limitation is prohibited by applicable law.

13. Changes

We may update the website, services and these terms from time to time. The latest version will be posted on the website and any additional notification will be given where required by law. Changes do not override any mandatory rights or obligations that apply to orders already accepted.

14. Governing law

These terms are governed by Singapore law, subject to applicable mandatory consumer protections and other non-excludable laws.

15. Contact

CLOSET Customer Care, LXRY&VNTG PTE. LTD.
Email: info@closet.com.sg
WhatsApp: +65 8522 3766
Address: 391B Orchard Road, Ngee Ann City Tower B, Level 22, Singapore 238874.