Order and Exchange

Placing an Order

Choose the items and available variants you wish to purchase, review your cart, and follow the instructions at checkout. Payment, shipping charges and any available delivery options are displayed before you place your order. Please check that your contact details and delivery address are accurate.

THE CLUB merchandise is a separate, membership-led selection. Access to THE CLUB requires an active membership and sign-in through the CLOSET customer account. Membership applications may be submitted through THE CLUB's waitlist.

Customer Accounts

Where account sign-in is available, CLOSET uses an email verification code rather than a conventional account password. Your account allows you to view order details and manage your profile. An active customer account alone does not guarantee THE CLUB membership.

Payment and Confirmation

Accepted payment methods and the currency payable are shown at checkout. After an order is submitted, an email confirmation is sent to the email address provided. If you do not receive confirmation, please check your spam or junk folder and contact CLOSET CLIENT SERVICE with the details of your purchase.

Order Tracking and Delivery

Shipping and tracking information will be provided when your order is dispatched, where available. Singapore deliveries may be made by our local delivery partner, including Lalamove. International parcels are generally shipped by a tracked courier such as DHL Express.

THE CLUB merchandise is sourced through AV SRL and dispatched from Italy by DHL after fulfilment is confirmed. Shipping is charged as displayed at checkout. Import duties, taxes and customs-related charges may be collected separately from the recipient. For destinations and current charges, please consult our Shipping and Delivery page.

Returns and Exchanges

Our policy is deliberately strict: we do not generally accept change-of-mind returns or exchanges. Sale merchandise is not eligible for return or exchange, except where required by applicable law. Routine exchanges of international orders are generally unavailable.

For defective or incorrect merchandise, please contact us, preferably within 7 working days after receipt, with your order number and clear photographs. For Singapore orders, we offer an exchange where the issue is confirmed and a suitable replacement is available; otherwise an appropriate refund or other remedy will be considered. International issues will be assessed and addressed in accordance with applicable law. The requested contact period does not restrict mandatory legal rights.

Read the full Refund Policy and our Returns and Exchanges guidance before requesting a return. Please do not send any items back without receiving instructions.

CLOSET CLIENT SERVICE

Email: info@closet.com.sg
WhatsApp: +65 8522 3766