Return Policy

Returns and Exchanges

At CLOSET, our merchandise is carefully selected. We do not generally accept returns or exchanges for a change of mind, a change in preference, or an incorrect size selection. Sale items are not eligible for return or exchange except where required by applicable law.

Defective or Incorrect Items

If you receive a defective item or an item different from what you ordered, please contact CLOSET Customer Care, preferably within 7 working days after delivery. Include your order number, a description of the issue and clear photographs. This requested notification timeframe does not limit rights that cannot legally be excluded.

For orders delivered within Singapore, we can arrange an exchange following confirmation of the issue, subject to the availability of a suitable replacement. If an exchange is unavailable, we will arrange an appropriate refund or other remedy in accordance with the circumstances and applicable law.

We are generally unable to arrange routine exchanges for international orders. If an international order arrives defective or incorrect, please contact us with the details above so we can assess the issue and provide any remedy required under applicable law. Do not ship an item back without first receiving return instructions from our team.

Sizing

Size guidance is provided by the individual designer brands and may vary. We encourage customers to review each brand's size information before ordering. A sizing preference alone is not a basis for a return or exchange.

Questions

Email: assistance@closet.com.sg
WhatsApp: +65 8522 3766

These conditions do not exclude or restrict any consumer rights or remedies that cannot lawfully be excluded.