Privacy Policy
Last updated: 30 October 2026
1. About This Policy
This Privacy Policy explains how LXRY&VNTG PTE. LTD., the Singapore-based operator of CLOSET and of CLOSET (together referred to as "CLOSET", "we", "us" or "our"), collects, uses, discloses and safeguards personal data through closet.com.sg and related services. It includes online purchases, customer accounts, THE CLUB membership applications and waitlist, customer care and optional marketing communications.
We handle personal data in accordance with Singapore's Personal Data Protection Act 2012 (PDPA) and other applicable laws.
2. Personal Data We Collect
Depending on how you interact with us, the data we collect may include:
- Contact and identity details such as name, email address, phone number, billing and delivery address;
- THE CLUB application information, including full name, email, phone number, country of residence, city or region, application status and membership status;
- Order and transaction information, purchased products, payment confirmation, delivery information, order history and customer care correspondence;
- Account and verification information needed to sign in and use our services;
- Marketing preferences and your choices concerning optional communications;
- Technical and usage data, such as device and browser information, IP address, cookie information, and how our website is used, to the extent collected through our website and service providers.
Payment card information is handled by our payment service providers. We receive payment and transaction information needed to process and support your orders.
3. How We Use Personal Data
We use personal data for purposes reasonably related to the services you request, including:
- Providing the website, operating customer accounts, verifying account access and responding to enquiries;
- Processing orders, payments, fulfilment, delivery, returns and customer support;
- Receiving and reviewing THE CLUB applications, maintaining membership records, and communicating application decisions or service information;
- Protecting our customers and services, preventing misuse and fraud, and maintaining records required for business or legal purposes;
- Improving site performance, understanding customer usage and managing our services;
- Sending newsletters, product updates and other promotional communications where the relevant consent or other lawful basis applies.
Submitting a THE CLUB application does not by itself subscribe you to marketing. Where a marketing option is offered, it is optional and is handled separately from a membership decision.
4. When We Share Personal Data
We may share personal data with service providers and business partners where reasonably necessary to provide our services. These may include Shopify and other technology providers, payment processing providers, customer communication providers, analytics or marketing providers where applicable, delivery companies such as DHL and local couriers, and fulfilment suppliers, including AV SRL for THE CLUB orders.
Only information reasonably needed for the relevant function is shared. We may also disclose information when required or permitted by law, or in connection with a genuine business transaction subject to applicable safeguards. We do not sell customers' personal data as a standalone product.
5. International Processing and Transfers
Some of our technology, logistics and fulfilment partners may process personal data outside Singapore. Where the PDPA requires protection for an overseas transfer, we take steps to provide a comparable standard of protection and apply other applicable requirements.
6. Cookies and Similar Technologies
Our website and service providers may use cookies and similar technologies for essential site functions, account sessions, analytics, performance and, where applicable, marketing. You can adjust cookie handling in your browser and use any cookie preference controls made available on our site. Disabling some cookies may affect the operation of certain features.
7. Marketing Choices
Where you have subscribed to marketing, you may unsubscribe through the link in the email or contact us using the details below. Withdrawal of optional marketing consent does not in itself cancel an approved THE CLUB membership. We may still send messages necessary to administer an order, account or membership application, where permitted by law.
8. Security and Retention
We take reasonable administrative and technical measures to protect personal data against unauthorised access, use or disclosure. No internet-based service can guarantee absolute security.
We retain personal data for as long as reasonably necessary for the purposes for which it was collected, or as required for legal or legitimate business purposes. Where the data is no longer needed, we will cease retention or remove the means by which it can be associated with individuals, in accordance with applicable requirements.
9. Access, Correction and Withdrawal of Consent
You may contact us to request access to or correction of your personal data, or to withdraw consent for a particular use or disclosure, subject to applicable legal requirements and exceptions. Please specify your request so we can respond appropriately. Withdrawal of consent for information needed to provide a requested service may affect our ability to continue providing that service; we will explain the likely consequences where required.
10. Other Websites
Our website may link to independent websites or services. Their privacy practices are governed by their own policies, not this one.
11. Changes to This Policy
We may update this Privacy Policy as our services and legal obligations change. The current version will be available on this page, with its last-updated date.
12. Privacy Contact
For privacy enquiries, requests to access or correct data, and requests to withdraw consent, please contact our data protection contact:
LXRY&VNTG PTE. LTD. / CLOSET
Email: assistance@closet.com.sg
Address: 391B Orchard Road, Ngee Ann City Tower B, Level 22, Singapore 238874.
